Frequently Asked Questions
Who Are We?
Hi! We're Sarah and Pete, the co-founders of Scentizo. Like many of you, we were tired of boring, generic air fresheners that looked like medical equipment hanging in our cars.
Then it hit us - we spend a HUGE chunk of our lives in our cars. Commuting, road trips, picking up groceries, school runs. Our cars are basically our second homes, so why shouldn't they feel just as personal and welcoming?
We're both total nerds when it comes to cartoons (Sarah collects vintage Mickey items, Mike has a Snoopy shrine in his office), and one day we thought - why can't air fresheners be as cute and fun as our favorite cartoon characters?
That's how Scentizo was born. We created character-themed air fresheners that transform your car from just transportation into your personal happy space. These aren't just functional - they're collectibles, conversation starters, and a way to bring joy to those daily moments we all spend behind the wheel.
Every time someone gets in your car or walks into your room, they smile. Because who doesn't love seeing Mickey Mouse or Snoopy brightening up their day?
Where Are You Based Out Of?
We are based in and ship from Toronto, Canada!
We've shipped over 15,000 air fresheners to happy customers across the world!
Why Are Your Air Fresheners So Expensive?
Great question! Our air fresheners are premium luxury collectibles, not your typical gas station variety. Here's what you're getting:
- Unique Character Designs - Inspired by beloved characters that bring joy to your daily life
- Premium Materials - High-quality acrylic that won't fade or crack
- Collectible Quality - These are designed to be kept and displayed, not thrown away
- Limited Editions - Many designs are exclusive or limited runs
Think of it like buying a Funko Pop that also makes your space smell amazing. You're not just buying an air freshener - you're buying a piece of character merchandise that happens to freshen air.
Here's the best part: You're buying the collectible once, but the scent pods themselves are reasonably priced! When your fragrance runs out, you just buy a new scent pod (which can be found on our site) instead of replacing the whole thing. It's like having a reusable decoration that keeps your car smelling fresh.
How Long Does Shipping Take?
Typical shipping time: 7-14 business days
We're experiencing high demand (which is amazing but challenging!) which may cause some delays! Orders are processed within 2-3 business days.
Usually orders take longer as we're getting really busy - thank you so much for your patience as we work hard to get your air fresheners to you as quickly as possible!
You'll receive a tracking number as soon as your order ships.
Can I Track My Order?
Yes! You'll receive:
- Order confirmation email immediately
- Shipping confirmation with tracking number within 2-3 days
- You can also email us anytime for updates
What If My Air Freshener Arrives Damaged?
Not a problem! Message our support team at support@scentizo.com with a photo and we'll send a replacement immediately at no cost. We pack everything carefully, but sometimes shipping happens.